Senior Living Leasing Manager

The Leasing Manager is responsible for maintaining occupancy within our community. The Leasing Manager has primary marketing responsibility over all units working in conjunction with the Corporate Marketing team. This role is the face of the community, liaising with prospective residents at the community, handling day-to-day leasing concerns, and coordinating the renewals of existing leases with a staff of Leasing Agents under the supervision of the General Manager. This is accomplished through maintenance of the sales funnel, continual prospecting of leads, excellent customer service, and ongoing staff training.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Assumes responsibility for all leasing functions, including marketing, touring, follow-up, signing leases and lease renewals

  • Ensures leasing areas and units to show are kept in clean, ready to show condition

  • Recruit, hire, train and manage performance of the leasing team in order to ensure leasing standards are being met throughout the department

  • Oversees completion of all necessary paperwork and ensures exceptional customer service

  • Responsible for the productivity and budgetary performance of the leasing operations department with high expectations for a full sales funnel and high conversion ratio

  • Maintains and acquires new referral sources through ongoing sales activity

  • Evaluate unit prices in accordance with the market and budgeted goals

  • Manage the application review process for each lease including credit and income verification

  • Attends area events and functions to network and gain a strong presence in the local community

  • Reports on weekly department activities

  • Updates and informs staff members of current local, state and federal laws pertaining to Fair Housing

Competencies

  • Top-notch communication and customer service skills

  • Excellent attention to detail with a focus on organization

  • Strong business acumen, knowledgeable in practices and tactics

  • Driven to perform, leads by example

Required Education and Experience

  • Minimum of 4 years in apartment leasing with a successful conversion ratio, with some supervisory responsibility

  • Strong software knowledge, particularly leasing-related

Preferred Education and Experience

  • Knowledge of Yardi software is a plus

  • Senior housing leasing experience preferred

Supervisory Responsibility

This position supervises the Leasing Agents within the leasing department.

Travel Requirements

Travel for training is occasional. Various trips within the Charlotte area may be necessary for community business (professional socials/mixers, etc.)

The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that this job description is not designed to cover all activities, duties or responsibilities. Activities duties and responsibilities may change at any time with or without notice.

Job Type: Full-time

Experience:

  • leasing: 4 years (Preferred)

  • Yardi: 1 year (Preferred)

  • senior housing leasing: 2 years (Preferred)

Additional Compensation:

  • Commission