The Leasing Manager is responsible for maintaining occupancy within our community. The Leasing Manager has primary marketing responsibility over all units working in conjunction with the Corporate Marketing team. This role is the face of the community, liaising with prospective residents at the community, handling day-to-day leasing concerns, and coordinating the renewals of existing leases with a staff of Leasing Agents under the supervision of the General Manager. This is accomplished through maintenance of the sales funnel, continual prospecting of leads, excellent customer service, and ongoing staff training.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Assumes responsibility for all leasing functions, including marketing, touring, follow-up, signing leases and lease renewals
Ensures leasing areas and units to show are kept in clean, ready to show condition
Recruit, hire, train and manage performance of the leasing team in order to ensure leasing standards are being met throughout the department
Oversees completion of all necessary paperwork and ensures exceptional customer service
Responsible for the productivity and budgetary performance of the leasing operations department with high expectations for a full sales funnel and high conversion ratio
Maintains and acquires new referral sources through ongoing sales activity
Evaluate unit prices in accordance with the market and budgeted goals
Manage the application review process for each lease including credit and income verification
Attends area events and functions to network and gain a strong presence in the local community
Reports on weekly department activities
Updates and informs staff members of current local, state and federal laws pertaining to Fair Housing
Top-notch communication and customer service skills
Excellent attention to detail with a focus on organization
Strong business acumen, knowledgeable in practices and tactics
Driven to perform, leads by example
Required Education and Experience
Minimum of 4 years in apartment leasing with a successful conversion ratio, with some supervisory responsibility
Strong software knowledge, particularly leasing-related
Preferred Education and Experience
Knowledge of Yardi software is a plus
Senior housing leasing experience preferred
This position supervises the Leasing Agents within the leasing department.
Travel for training is occasional. Various trips within the Charlotte area may be necessary for community business (professional socials/mixers, etc.)
The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please note that this job description is not designed to cover all activities, duties or responsibilities. Activities duties and responsibilities may change at any time with or without notice.
Job Type: Full-time
leasing: 4 years (Preferred)
Yardi: 1 year (Preferred)
senior housing leasing: 2 years (Preferred)