The Front Desk Lead oversees the successful operation of a 24/7 front desk service for our independent senior living community in Pineville, NC. As the front desk is the most frequent point of contact between residents, families, team members and our community, it is up to the Front desk Lead to ensure that it is being run as efficiently as possible. This position reports to the General Manager and acts as a main contact for support throughout the community as a whole.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Assists front desk staff during day shifts weekdays during busy periods
Relieves front desk staff during break periods and other coverage needs
Acts as main contact person for front desk staff’s time off requests
Maintains organization of front desk, back room, key boxes, and mail room
Track front desk supplies and advise GM when additional items are needed
Leads and coaches all front desk staff on shift duties including market procedures, Yardi work orders, laundry, Lyft, transportation, food charges and housekeeping charges accrued by residents
Updates property management staff on any procedures or programs rolled out
Trains all front desk staff on who to contact and when to escalate in case of emergency
Superb customer service skills with the ability to troubleshoot critical situations with ease
Ability to work independently with limited supervision
Strong attention to detail and organization skills
Required Education and Experience
High School diploma or equivalent
2-4 years’ customer service experience, some in a leadership role
Proficiency with Microsoft Office
Preferred Education and Experience
Previous experience working as a front desk agent or in a similar role
Prior experience working in an independent senior living facility is a plus
Knowledge of Yardi software is a plus
Position Type/Expected Hours of Work
Position is full time, non-exempt position. Expected work schedule is Monday through Friday, 8 hours per day.
The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please note that this job description is not designed to cover all activities, duties or responsibilities. Activities duties and responsibilities may change at any time with or without notice.
Job Type: Full-time
Microsoft Office: 3 years (Preferred)
Customer Service: 2 years (Preferred)
Senior Living: 1 year (Preferred)
Paid time off
Retirement benefits or accounts
Other types of insurance