Senior Living Front Desk Lead

The Front Desk Lead oversees the successful operation of a 24/7 front desk service for our independent senior living community in Pineville, NC. As the front desk is the most frequent point of contact between residents, families, team members and our community, it is up to the Front desk Lead to ensure that it is being run as efficiently as possible. This position reports to the General Manager and acts as a main contact for support throughout the community as a whole.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Assists front desk staff during day shifts weekdays during busy periods

  • Relieves front desk staff during break periods and other coverage needs

  • Acts as main contact person for front desk staff’s time off requests

  • Maintains organization of front desk, back room, key boxes, and mail room

  • Track front desk supplies and advise GM when additional items are needed

  • Leads and coaches all front desk staff on shift duties including market procedures, Yardi work orders, laundry, Lyft, transportation, food charges and housekeeping charges accrued by residents

  • Updates property management staff on any procedures or programs rolled out

  • Trains all front desk staff on who to contact and when to escalate in case of emergency


  • Superb customer service skills with the ability to troubleshoot critical situations with ease

  • Ability to work independently with limited supervision

  • Strong attention to detail and organization skills

Required Education and Experience

  • High School diploma or equivalent

  • 2-4 years’ customer service experience, some in a leadership role

  • Proficiency with Microsoft Office

Preferred Education and Experience

  • Previous experience working as a front desk agent or in a similar role

  • Prior experience working in an independent senior living facility is a plus

  • Knowledge of Yardi software is a plus

Position Type/Expected Hours of Work

Position is full time, non-exempt position. Expected work schedule is Monday through Friday, 8 hours per day.

The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that this job description is not designed to cover all activities, duties or responsibilities. Activities duties and responsibilities may change at any time with or without notice.

Job Type: Full-time


  • Microsoft Office: 3 years (Preferred)

  • Customer Service: 2 years (Preferred)

  • Senior Living: 1 year (Preferred)

Work Location:

  • One location

Benefits offered:

  • Paid time off

  • Health insurance

  • Dental insurance

  • Retirement benefits or accounts

  • Other types of insurance