Piedmont Social House Shift Lead

Piedmont Social House (PSH) is a full-service restaurant featuring Southern inspired cuisine & a vast selection of craft beer and cocktails. But our industrial-style social house and meeting space is more than just a restaurant. PSH includes 12-bowling lanes, six party & meeting spaces, billiards tables, ping pong tables, darts, shuffleboard and cornhole within the walls of our 23,000 square foot Southwest Charlotte location.

The Shift Manager assists the management team in cultivating a team environment that provides exceptional customer service by ensuring all of their team members perform at a consistently high level. The Shift Manager performs oversight of their hourly staff’s work and ensure it complies with company procedures and standards. A general understanding of how to manage the flow of business from a floor manager perspective is critical to this position, with an emphasis on guest interaction, floor supervision, and guest problem-solving.

Essential Functions

  • Supervises, trains and motivates employees

  • Assists in the operation of the control counter

  • Provides courteous and helpful customer service

  • Assists in preparation of schedules for hourly employees

  • Assists in facility opening and operations, opening and locking doors, counting money, using terminal cash register

  • Maintains a safe work environment for employees and customers alike

  • Performs other duties as assigned by management

Competencies

  • Ability to handle high pressure situations and make sound decisions

  • Working knowledge of POS systems

  • Ability to multitask, follow through and accomplish tasks in a timely manner

  • Teamwork-drive spirit with top-notch leadership skills

  • Unmatched communication skills

  • Thinks analytically and problem-solves

  • Excellent customer service skills

Required Education and Experience

  • Prior experience of at least 3-5 years in a similar role is preferred

  • Prior experience with HotSchedules is a plus

  • Minimum of three to five years of hospitality experience required

  • Experience in a bowling center is helpful

  • Prior experience working with a staff of 50 or more is a plus

  • Prior experience with daily cash handling required

Supervisory Responsibility
Staffing is subject to fluctuation, but the Floor/Shift Manager would typically oversee approximately 20 front of house and 9 back of house team members.

Work Environment
Individual will need to be able to work in a fast-paced environment and have the ability to make changes as needed. The work environment will always dictate the need for the manager to be engaged. The environment can be in close quarters and be limited at times for mobility. The individual will have to function according to the surroundings.

Physical Demands

  • Work long shifts on their feet. Up to 8 to 10 hours a day

  • Ability to carry trays of food throughout the establishment and carry them upstairs if needed

  • Work in varied temperatures. Ability to adjust to working outside during all months of the year

Position Type/Expected Hours of Work
The candidate can be scheduled a varied schedule, potential of working 55 hours a week exists. The schedule will include weekends, nights, and holidays. The role will be scheduled 5 days a week, more may be needed as business dictates. There may be certain blackout dates needed. These dates may include holiday season when the events business is at its peak. Hours of operation are 7 days a week. Candidate may be scheduled between 7:00 am and 2:00 am.

The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that this job description is not designed to cover all activities, duties or responsibilities.