The Resident Services Representativeis the front-facing person, and gatekeeper, for our community. They are the friendly face people see when they enter the door. This role is the most frequent point of contact between residents/families and our community and is responsible for answering incoming phone calls, answering questions and/or complaints from family members. The Resident Services Representative always strives to achieve excellent satisfaction ratings from the residents and their families by providing a high level of customer service.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Greets visitors, residents, and vendors to the community, signing appropriate persons in/out
Attempts to troubleshoot and resolve resident issues as well as possible as they arise
Oversees emergency systems and responds accordingly, activating emergency protocol when appropriate
Signs in/out keys for staff, vendors, etc. as needed
Assists in maintaining Fair Housing compliance as well as other guidelines that apply to the senior living program
Prepares and updates all reports and logs as needed
Inputs apartment and property work orders into the property management system as directed
Performs light maintenance functions as directed
Required Education and Experience
High School diploma or equivalent
1-3 years’ customer service experience
2-4 years’ Microsoft Office experience
Preferred Education and Experience
Previous experience working as a front desk agent or in a similar role
Knowledge of Yardi or Jonas software is a plus
Excellent customer service skills
Strong multi-tasking abilities
Ability to troubleshoot and problem-solve in stressful situations while maintaining a professional demeanor
Good organizational skills
Great verbal and written communication skills
The ability to contribute to a fun and supportive work environment
Work required is general office work in nature. Sitting, standing, walking, and stooping are routinely required. Occasional pushing, pulling and lifting objects of up to 25 lbs. is required. Work level is medium.
Position Type/Expected Hours of Work
This position can be both part-time and full-time, but is a permanent position. A Resident Services Representative is always on property, 24 hours per day, 7 days per week. As such, the work schedule is 12 hours per shift, and 7 shifts per 14 day pay period.
The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please note that this job description is not designed to cover all activities, duties or responsibilities. Activities duties and responsibilities may change at any time with or without notice.
Job Types: Full-time, Part-time