Leasing Consultant

The Leasing Consultant works directly with the Leasing Manager and is responsible for maintaining occupancy within our 276-unit independent senior living community in Pineville, NC. This is accomplished through maintenance of the sales funnel, continual prospecting of leads, excellent customer service and ongoing training and development. The Leasing Consultant contributes to the overall success of the Dorchester and Manor by being proactive in driving the leasing process forward.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

· Efficiently manages the leasing pipeline, ensuring quick follow-up on leads

· Engages with prospects through in-bound and out-bound calls and invites them to tour the community

· Manages tour volume, reporting on status of leads and resident data as required

· Sets up and carries out marketing campaigns both on-site and in the community

· Collects security deposits, application fees, application packets and any other materials required to coordinate the move-in of a new resident in the community

· Participates in community outreach and network to grow referral network

· Maintains required occupancy levels, staying current with local, state, and federal laws (Fair Housing)

Competencies

  • Strong organizational skills and detail-oriented mindset

  • Excellent marketing and sales acumen

  • Top-notch communication skills, both written and verbal

  • Excellent interpersonal and customer service skills

Position Type/Expected Hours of Work

This position is a full-time, permanent position. Daily work schedule may change according to the needs of the community, but a typical schedule is 40 hours/week.

Travel Requirements

Travel for training is occasional. Various trips within the Charlotte area may be necessary for community business (professional socials/mixers, etc.)

Required Education and Experience

  • 2-3 years’ experience in a leasing role with similar responsibilities

  • 2-3 years’ experience with leasing software

Preferred Education and Experience

  • Knowledge of Yardi software is strongly preferred

  • Experience working in senior leasing is a large plus

The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that this job description is not designed to cover all activities, duties or responsibilities. Activities duties and responsibilities may change at any time with or without notice.

Job Type: Full-time

Experience:

  • Leasing: 2 years (Preferred)

  • Senior Leasing: 1 year (Preferred)

  • Leasing software: 2 years (Preferred)

Additional Compensation:

  • Commission

Work Location:

  • One location

Benefits:

  • Health insurance

  • Dental insurance

  • Vision insurance

  • Retirement plan

  • Paid time off

This Company Describes Its Culture as:

  • People-oriented -- supportive and fairness-focused

  • Team-oriented -- cooperative and collaborative

Community Bus Driver

The Community Bus Driver provides reliable, safe transportation for residents to and from events in the area, grocery trips, community activities, and off-campus events. The position is based at our independent senior living community in Pineville, NC.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Assists residents in and out of the vehicle when necessary.Loads/unloads walkers, wheelchairs and grocery carts. Assists with unloading groceries into grocery carts.

· Collects and accounts for all bus fees paid in cash and designation of which resident’s accounts to be billed.

· Ensures resident safety and satisfaction are priorities, and accounts for presence of all residents when leaving or returning to community

· Keeps the community vehicle clean and properly maintained,including fueled at all times

· Prepares the bus for operation and coordinate necessary vehicle maintenance

Competencies

· Team work is at the heart of everything we do. Maintaining a good working relationship with co-workers, residents, vendors, and management is very important.

· Safety of residents and staff is of paramount importance to this position. The Community Bus Driver must be courteous and patient. Superior customer service skills are an imperative. This position must be able to work reliably and independently of immediate direct supervision. Dependability,honesty, and care for others are essential.

Required Education and Experience

Valid Class B CDL state driver’s license

Clean Motor Vehicle Record (MVR)

Flexible schedule, including availability to work evenings, weekends and some holidays as needed

Compassion for and desire to work with the senior community

Preferred Education and Experience

Two years of related transportation experience preferred

Front Desk Representative

The Front Desk Representative is the front-facing person, and gatekeeper, for our community. They are the friendly face people see when they enter the door. This role is the most frequent point of contact between residents/families and our community and is responsible for answering incoming phone calls, answering questions and/or complaints from family members. The Resident Services Representative always strives to achieve excellent satisfaction ratings from the residents and their families by providing a high level of customer service.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Greets visitors, residents, and vendors to the community, signing appropriate persons in/out

  • Attempts to troubleshoot and resolve resident issues as well as possible as they arise

  • Oversees emergency systems and responds accordingly, activating emergency protocol when appropriate

  • Signs in/out keys for staff, vendors, etc. as needed

  • Assists in maintaining Fair Housing compliance as well as other guidelines that apply to the senior living program

  • Prepares and updates all reports and logs as needed

  • Inputs apartment and property work orders into the property management system as directed

  • Performs light maintenance functions as directed

Required Education and Experience

  • High School diploma or equivalent

  • 1-3 years’ customer service experience

  • 2-4 years’ Microsoft Office experience

Preferred Education and Experience

  • Previous experience working as a front desk agent or in a similar role

  • Knowledge of Yardi or Jonas software is a plus

Competencies

  • Excellent customer service skills

  • Strong multi-tasking abilities

  • Ability to troubleshoot and problem-solve in stressful situations while maintaining a professional demeanor

  • Good organizational skills

  • Great verbal and written communication skills

  • The ability to contribute to a fun and supportive work environment

Physical Demands

Work required is general office work in nature. Sitting, standing, walking, and stooping are routinely required. Occasional pushing, pulling and lifting objects of up to 25 lbs. is required. Work level is medium.

Position Type/Expected Hours of Work

This position can be both part-time and full-time, but is a permanent position. A Resident Services Representative is always on property, 24 hours per day, 7 days per week. As such, the work schedule is 12 hours per shift, and 7 shifts per 14 day pay period.

The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that this job description is not designed to cover all activities, duties or responsibilities. Activities duties and responsibilities may change at any time with or without notice.

Job Types: Full-time, Part-time

Maintenance Technician

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Summary/Objective

The Maintenance Technician reports to the onsite Property Manager and is responsible for assisting with the day-to-day operations and building maintenance of the community for which they work. The Maintenance Technician must be resident-oriented with superb skills in dealing with residents, their families, and the public.  

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         Performing basic apartment maintenance and turns

·         Collaborating with other maintenance staff in handling after-hours emergency calls

·         Handling HVAC repairs and replacements

·         Managing plumbing and mid-level electrical repairs

·         Maintaining upkeep of the facility and grounds

·         Other duties as assigned by Property Manager

Competencies

·         Well-rounded background in all areas of HVAC-R

·         Special emphasis on water source heat pumps and a closed loop water system

·         Exceptional customer service skills

·         Ability to effectively troubleshoot and prioritize needs in a busy community

·         Strong collaboration skills with a team while being able to work independently with minimal direction

·         Understanding of the efficiency needed to work within a work order system with 24-hour turnaround time

Supervisory Responsibility

This position does not involve supervisory duties at this time.

Work Environment

Subject to outside elements, chemicals/fumes, small spaces, poor ventilation, dust and other elements.  

Physical Demands

Very Heavy Work

Will involve lifting upwards of 20 pounds daily and may exceed 100 pounds occasionally.

Position Type/Expected Hours of Work

Full Time Position with an average of 40 hours per week typically Monday-Friday with on-call emergency rotation responsibilities.

Travel Requirements

Some travel may be required to contribute to the success of communities within the New Forum portfolio. Training classes may be offered off campus and could require travel.

Required Education and Experience

·         High school diploma or equivalent

·         At least five years’ experience in multifamily property maintenance

·         EPA or similar industry-approved certification

The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that this job description is not designed to cover all activities, duties or responsibilities.  Activities duties and responsibilities may change at any time with or without notice.