Senior Living Front Desk Lead

The Front Desk Lead oversees the successful operation of a 24/7 front desk service for our independent senior living community in Pineville, NC. As the front desk is the most frequent point of contact between residents, families, team members and our community, it is up to the Front desk Lead to ensure that it is being run as efficiently as possible. This position reports to the General Manager and acts as a main contact for support throughout the community as a whole.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Assists front desk staff during day shifts weekdays during busy periods

  • Relieves front desk staff during break periods and other coverage needs

  • Acts as main contact person for front desk staff’s time off requests

  • Maintains organization of front desk, back room, key boxes, and mail room

  • Track front desk supplies and advise GM when additional items are needed

  • Leads and coaches all front desk staff on shift duties including market procedures, Yardi work orders, laundry, Lyft, transportation, food charges and housekeeping charges accrued by residents

  • Updates property management staff on any procedures or programs rolled out

  • Trains all front desk staff on who to contact and when to escalate in case of emergency

Competencies

  • Superb customer service skills with the ability to troubleshoot critical situations with ease

  • Ability to work independently with limited supervision

  • Strong attention to detail and organization skills

Required Education and Experience

  • High School diploma or equivalent

  • 2-4 years’ customer service experience, some in a leadership role

  • Proficiency with Microsoft Office

Preferred Education and Experience

  • Previous experience working as a front desk agent or in a similar role

  • Prior experience working in an independent senior living facility is a plus

  • Knowledge of Yardi software is a plus

Position Type/Expected Hours of Work

Position is full time, non-exempt position. Expected work schedule is Monday through Friday, 8 hours per day.

The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that this job description is not designed to cover all activities, duties or responsibilities. Activities duties and responsibilities may change at any time with or without notice.

Job Type: Full-time

Experience:

  • Microsoft Office: 3 years (Preferred)

  • Customer Service: 2 years (Preferred)

  • Senior Living: 1 year (Preferred)

Work Location:

  • One location

Benefits offered:

  • Paid time off

  • Health insurance

  • Dental insurance

  • Retirement benefits or accounts

  • Other types of insurance

Ayrsley Lofts Leasing Assistant

The Leasing Assistant reports to the onsite Property Manager and is responsible for assisting the leasing team with day-to-day operations and leasing efforts. The Leasing Assistant contributes to the overall success of the property by supporting the team as a whole, including assisting with marketing, move-ins and resident events as well as miscellaneous administrative duties as detailed below.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Acts as the face of the property, greeting visitors and answering phones

  • Follows up with outstanding leads in the Yardi CRM system

  • Checks in and distributes incoming packages

  • Conducts outreach marketing under the guidance of Corporate Marketing including building relationships with the local community

  • Assists in building of new resident folders and baskets

  • Distributes communications throughout the community as needed

  • Assists in the execution of resident events

  • Supports team in leasing efforts as needed

  • Helps maintain resident amenities, keeping areas such as the business center and coffee cart in great condition

  • Additional administrative duties as assigned, including but not limited to filing and data entry

  • Special projects as needed including file audits

Competencies

  • Top-notch written and verbal communication skills

  • Excellent multitasking and organizational abilities

  • Innate ability to both work on a team and independently with limited supervision

  • Strong customer service skills

Required Education and Experience

  • 2 years’ customer service experience

  • Proficiency in Microsoft Office, particularly Excel

Preferred Education and Experience

  • 1-3 years’ administrative/office experience

  • Multifamily leasing experience is a plus

  • Knowledge of the Yardi multifamily platform is a plus

Position Type/Expected Hours of Work

Full Time Position with a minimum 40 hours per week.

Travel Requirements

Various trips within the Charlotte area may be necessary for community business in addition to regional networking events. Travel for training is possible.

The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that this job description is not designed to cover all activities, duties or responsibilities. Activities duties and responsibilities may change at any time with or without notice.

Job Type: Full-time

Experience:

  • Microsoft Office: 3 years (Preferred)

  • Leasing: 1 year (Preferred)

  • Customer Service: 2 years (Preferred)

Additional Compensation:

  • Commission

Work Location:

  • One location

Benefits offered:

  • Paid time off

  • Health insurance

  • Dental insurance

  • Other types of insurance

  • Retirement benefits or accounts

Senior Living Leasing Manager

The Leasing Manager is responsible for maintaining occupancy within our community. The Leasing Manager has primary marketing responsibility over all units working in conjunction with the Corporate Marketing team. This role is the face of the community, liaising with prospective residents at the community, handling day-to-day leasing concerns, and coordinating the renewals of existing leases with a staff of Leasing Agents under the supervision of the General Manager. This is accomplished through maintenance of the sales funnel, continual prospecting of leads, excellent customer service, and ongoing staff training.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Assumes responsibility for all leasing functions, including marketing, touring, follow-up, signing leases and lease renewals

  • Ensures leasing areas and units to show are kept in clean, ready to show condition

  • Recruit, hire, train and manage performance of the leasing team in order to ensure leasing standards are being met throughout the department

  • Oversees completion of all necessary paperwork and ensures exceptional customer service

  • Responsible for the productivity and budgetary performance of the leasing operations department with high expectations for a full sales funnel and high conversion ratio

  • Maintains and acquires new referral sources through ongoing sales activity

  • Evaluate unit prices in accordance with the market and budgeted goals

  • Manage the application review process for each lease including credit and income verification

  • Attends area events and functions to network and gain a strong presence in the local community

  • Reports on weekly department activities

  • Updates and informs staff members of current local, state and federal laws pertaining to Fair Housing

Competencies

  • Top-notch communication and customer service skills

  • Excellent attention to detail with a focus on organization

  • Strong business acumen, knowledgeable in practices and tactics

  • Driven to perform, leads by example

Required Education and Experience

  • Minimum of 4 years in apartment leasing with a successful conversion ratio, with some supervisory responsibility

  • Strong software knowledge, particularly leasing-related

Preferred Education and Experience

  • Knowledge of Yardi software is a plus

  • Senior housing leasing experience preferred

Supervisory Responsibility

This position supervises the Leasing Agents within the leasing department.

Travel Requirements

Travel for training is occasional. Various trips within the Charlotte area may be necessary for community business (professional socials/mixers, etc.)

The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that this job description is not designed to cover all activities, duties or responsibilities. Activities duties and responsibilities may change at any time with or without notice.

Job Type: Full-time

Experience:

  • leasing: 4 years (Preferred)

  • Yardi: 1 year (Preferred)

  • senior housing leasing: 2 years (Preferred)

Additional Compensation:

  • Commission

General Manager

The General Manager is responsible for inspiring, coaching and developing each member of the team to grow to their full potential and to deliver "Outstanding Food and Service" to our guests. This position will set clear direction and expectations for every team member and must be an expert problem solver to overcome all obstacles. This leadership position is responsible for ensuring the proper execution of standards, service and product production by the team and set the example and tone for each shift. This position will be additionally responsible for all financial reporting and all day to day financial and asset management including but not limited to inventory, equipment and facilities. The General Manager sets the tone by creating an environment that thrives on a sense of excellence.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provides direction to the management and all hourly teammates in order to achieve restaurant goals

  • Assists in monitoring restaurant procedures associated with NC Health Department regulations to assure highest quality of food safety at all times

  • Assists in monitoring restaurant procedures associated with NC Alcohol Beverage Control regulations

  • Consistently reviews restaurant operations to identify any problems, concerns and opportunities for improvement

  • Creates a positive guest experience by delivering a high level of service and ensuring all team members engage in conversations with guests to understand their needs and exceed their expectations

  • Works with Executive Chef to source, create and produce consistently exceptional food that “wows” guests

  • Works with Bar Team to source, create and produce consistently exceptional beverages that wow our guests

  • Provides coaching and feedback to team members and assess performance on an ongoing basis

  • Manages and motivates team members through positive and respectful leadership

  • Consistently monitors and manages restaurant staffing levels to ensure team members are capable and professionally developed

  • Develops a rapport with guests and solicits guest feedback to understand needs of the guest and surrounding community

  • Generates sales growth by consistently delivering a positive guest experience and working with Executive Marketing Team in executing local restaurant marketing initiatives

  • Attains restaurant P&L goals, through a complete knowledge and management of daily expenses, awareness of variances and ability to initiate corrective actions

  • Controls labor, food and beverage costs through daily management and supervision

  • Maintains constant lines of communication with the restaurants leadership team to insure smooth operations and timely responses to our guest’s or the business’ needs

  • Monitor all financial transactions including but not limited to Accounts Payable, Accounts Receivable, Current Inventory and Payroll, that may occur during operations and work with Executive team to generate all necessary financial reporting

  • Maintains Facilities and Equipment by monitoring daily functions, cleaning regularly, keeping up with preventative maintenance and fixing simple issues when possible.

  • Generates Budget for upcoming fiscal year using current years financial reports and goals set by Executive Management

  • Performs other duties as directed

Competencies

  • Leadership, coaching and mentoring skills

  • Time management and organization skills

  • Must have thorough knowledge of NC Health Department food safety regulations & NC Alcohol Beverage Control laws

  • Team building skills

  • High Level Business and Accounting acumen

  • Ability to generate complex spreadsheets

  • Ability to effectively handle and manage confidential and sensitive information

  • Verbal and written communication skills

  • Ability to prioritize multiple ongoing projects in an effective and efficient manner

  • Must have a strong work ethic and accountability

  • Conflict management skills

  • Ability to formulate strategies and action plans to achieve results

  • Knowledge and ability to operate a Touch Screen POS System

Supervisory Responsibility

This position will directly supervise all positions within the business including but not limited to Assistant General Manager/Assistant Manager, Chef De Cuisine, Sous Chef, Line Cook, Dishwasher/Prep Cook, Host(ess), Server, Bartender and Food Runner. This position will assist Executive Chef in developing standards and expectations for all BOH positions.

Required Education and Experience

Bachelor’s Degree in Business, Restaurant Management or Applicable Field

Maintenance Technician

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Summary/Objective

The Maintenance Technician reports to the onsite Property Manager and is responsible for assisting with the day-to-day operations and building maintenance of the community for which they work. The Maintenance Technician must be resident-oriented with superb skills in dealing with residents, their families, and the public.  

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         Performing basic apartment maintenance and turns

·         Collaborating with other maintenance staff in handling after-hours emergency calls

·         Handling HVAC repairs and replacements

·         Managing plumbing and mid-level electrical repairs

·         Maintaining upkeep of the facility and grounds

·         Other duties as assigned by Property Manager

Competencies

·         Well-rounded background in all areas of HVAC-R

·         Special emphasis on water source heat pumps and a closed loop water system

·         Exceptional customer service skills

·         Ability to effectively troubleshoot and prioritize needs in a busy community

·         Strong collaboration skills with a team while being able to work independently with minimal direction

·         Understanding of the efficiency needed to work within a work order system with 24-hour turnaround time

Supervisory Responsibility

This position does not involve supervisory duties at this time.

Work Environment

Subject to outside elements, chemicals/fumes, small spaces, poor ventilation, dust and other elements.  

Physical Demands

Very Heavy Work

Will involve lifting upwards of 20 pounds daily and may exceed 100 pounds occasionally.

Position Type/Expected Hours of Work

Full Time Position with an average of 40 hours per week typically Monday-Friday with on-call emergency rotation responsibilities.

Travel Requirements

Some travel may be required to contribute to the success of communities within the New Forum portfolio. Training classes may be offered off campus and could require travel.

Required Education and Experience

·         High school diploma or equivalent

·         At least five years’ experience in multifamily property maintenance

·         EPA or similar industry-approved certification

The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that this job description is not designed to cover all activities, duties or responsibilities.  Activities duties and responsibilities may change at any time with or without notice.