Community Bus Driver

The Community Bus Driver provides reliable, safe transportation for residents to and from events in the area, grocery trips, community activities, and off-campus events. The position is based at our independent senior living community in Pineville, NC.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Assists residents in and out of the vehicle when necessary.Loads/unloads walkers, wheelchairs and grocery carts. Assists with unloading groceries into grocery carts.

· Collects and accounts for all bus fees paid in cash and designation of which resident’s accounts to be billed.

· Ensures resident safety and satisfaction are priorities, and accounts for presence of all residents when leaving or returning to community

· Keeps the community vehicle clean and properly maintained,including fueled at all times

· Prepares the bus for operation and coordinate necessary vehicle maintenance

Competencies

· Team work is at the heart of everything we do. Maintaining a good working relationship with co-workers, residents, vendors, and management is very important.

· Safety of residents and staff is of paramount importance to this position. The Community Bus Driver must be courteous and patient. Superior customer service skills are an imperative. This position must be able to work reliably and independently of immediate direct supervision. Dependability,honesty, and care for others are essential.

Required Education and Experience

Valid Class B CDL state driver’s license

Clean Motor Vehicle Record (MVR)

Flexible schedule, including availability to work evenings, weekends and some holidays as needed

Compassion for and desire to work with the senior community

Preferred Education and Experience

Two years of related transportation experience preferred

Graphic Designer

The Graphic Designer is involved in all aspects of image campaigns including concept, graphic design,social assets, style guidelines and logos used to represent the Company and its products and services as well as special projects and programming community-wide. The ideal candidate can take direction from written or spoken ideas and convert them seamlessly into images, layouts & designs. The Graphic Designer should have an intimate understanding of how marketing campaigns work to support our properties.

Please include a portfolio or PDF/links to examples of your work in the application.Applicants without work examples will not be considered.

*ESSENTIAL FUNCTIONS
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These may include,but are not limited to:

  • Design artwork for projects which include logos, brochures, advertisements, reports, posters, invitations, social & digital assets, websites, info-graphics, marketing materials, etc.

  • Produce video images and web pages

  • Create concepts and initial ideas for advertising campaigns and marketing strategies

  • Serve as a department liaison to ensure consistency of image and message. Provide in-house expertise on design, logo, digital, vendor relations, printers and other publications

  • Consult with properties and sales teams to assess their need and create cohesive designs to reflect properties goals and culture

  • Understand the properties’ business needs

  • Develop design briefs by gathering information and data to clarify design issues; consider constraints of cost, time and property

  • Use a wide range of media, including photography and computer-aided design

  • Produce accurate and high-quality work

  • Keep updated on design programs

  • Maintain workload and prioritize

  • Organize files and keep all job files up to date

  • All other duties as assigned by management

Required Skills

· Bachelor’s Degree in Graphic Design, Fine Art Design, Marketing or related discipline

· Extensive experience with Illustrator, Photoshop, InDesign

· Conceptual and technical knowledge of all Design principles (typography, color, layout, motion, etc)

· Minimum of three years in professional design, in-house or creative agency

· Platforms Mac OS (required), Windows (a plus)

COMPETENCIES

  • Innate ability to think creatively to produce new ideas

  • Strong multitasking skills, able to work simultaneously on multiply projects and prioritize using good judgement

  • Developed knowledge of:

  • Desktop publishing and computer-aided design hardware and software and Microsoft Office products

  • The principles, practices and procedures used in public affairs and communications

  • Excellent ability to work well in a team of staff that may include: printers, copywriters, photographers, other designers, account executives, website designers and marketing specialists

· Adaptive design eye and skill

· Excellent communication skills

· Positive attitude

Ability to:

  • Outline priorities and develop methods and procedures to complete projects

  • Listen and communicate effectively with a diverse group of people

  • Demonstrate excellent oral and written communication skills

  • Proficiently perform computerized word processing, comprehension, summarizing, and writing/editing

  • Attend or conduct various meetings as needed

  • Establish and maintain effective working relationships with co-workers, other Company staff at all levels and the general public

  • Meet deadlines, and have the ability to adapt quickly to changing priorities

  • Maintain great attention to detail, while having open mind for creativity

  • Work independently in a creative environment, while still being able to take creative direction

  • Absorb and apply constructive criticism from peers and properties

The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex,national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other character is tic protected by federal, state or local laws.

Please note that this job description is not designed to cover all activities, duties or responsibilities. Activities duties and responsibilities may change at any time with or without notice.

Job Type: Full-time

Experience:

  • Mac OS X: 3 years (Preferred)

  • Illustrator: 4 years (Preferred)

  • Graphic Design: 3 years (Preferred)

Education:

  • Bachelor's (Preferred)

Front Desk Representative

The Front Desk Representative is the front-facing person, and gatekeeper, for our community. They are the friendly face people see when they enter the door. This role is the most frequent point of contact between residents/families and our community and is responsible for answering incoming phone calls, answering questions and/or complaints from family members. The Resident Services Representative always strives to achieve excellent satisfaction ratings from the residents and their families by providing a high level of customer service.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Greets visitors, residents, and vendors to the community, signing appropriate persons in/out

  • Attempts to troubleshoot and resolve resident issues as well as possible as they arise

  • Oversees emergency systems and responds accordingly, activating emergency protocol when appropriate

  • Signs in/out keys for staff, vendors, etc. as needed

  • Assists in maintaining Fair Housing compliance as well as other guidelines that apply to the senior living program

  • Prepares and updates all reports and logs as needed

  • Inputs apartment and property work orders into the property management system as directed

  • Performs light maintenance functions as directed

Required Education and Experience

  • High School diploma or equivalent

  • 1-3 years’ customer service experience

  • 2-4 years’ Microsoft Office experience

Preferred Education and Experience

  • Previous experience working as a front desk agent or in a similar role

  • Knowledge of Yardi or Jonas software is a plus

Competencies

  • Excellent customer service skills

  • Strong multi-tasking abilities

  • Ability to troubleshoot and problem-solve in stressful situations while maintaining a professional demeanor

  • Good organizational skills

  • Great verbal and written communication skills

  • The ability to contribute to a fun and supportive work environment

Physical Demands

Work required is general office work in nature. Sitting, standing, walking, and stooping are routinely required. Occasional pushing, pulling and lifting objects of up to 25 lbs. is required. Work level is medium.

Position Type/Expected Hours of Work

This position can be both part-time and full-time, but is a permanent position. A Resident Services Representative is always on property, 24 hours per day, 7 days per week. As such, the work schedule is 12 hours per shift, and 7 shifts per 14 day pay period.

The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that this job description is not designed to cover all activities, duties or responsibilities. Activities duties and responsibilities may change at any time with or without notice.

Job Types: Full-time, Part-time

Piedmont Social House Shift Lead

Piedmont Social House (PSH) is a full-service restaurant featuring Southern inspired cuisine & a vast selection of craft beer and cocktails. But our industrial-style social house and meeting space is more than just a restaurant. PSH includes 12-bowling lanes, six party & meeting spaces, billiards tables, ping pong tables, darts, shuffleboard and cornhole within the walls of our 23,000 square foot Southwest Charlotte location.

The Shift Manager assists the management team in cultivating a team environment that provides exceptional customer service by ensuring all of their team members perform at a consistently high level. The Shift Manager performs oversight of their hourly staff’s work and ensure it complies with company procedures and standards. A general understanding of how to manage the flow of business from a floor manager perspective is critical to this position, with an emphasis on guest interaction, floor supervision, and guest problem-solving.

Essential Functions

  • Supervises, trains and motivates employees

  • Assists in the operation of the control counter

  • Provides courteous and helpful customer service

  • Assists in preparation of schedules for hourly employees

  • Assists in facility opening and operations, opening and locking doors, counting money, using terminal cash register

  • Maintains a safe work environment for employees and customers alike

  • Performs other duties as assigned by management

Competencies

  • Ability to handle high pressure situations and make sound decisions

  • Working knowledge of POS systems

  • Ability to multitask, follow through and accomplish tasks in a timely manner

  • Teamwork-drive spirit with top-notch leadership skills

  • Unmatched communication skills

  • Thinks analytically and problem-solves

  • Excellent customer service skills

Required Education and Experience

  • Prior experience of at least 3-5 years in a similar role is preferred

  • Prior experience with HotSchedules is a plus

  • Minimum of three to five years of hospitality experience required

  • Experience in a bowling center is helpful

  • Prior experience working with a staff of 50 or more is a plus

  • Prior experience with daily cash handling required

Supervisory Responsibility
Staffing is subject to fluctuation, but the Floor/Shift Manager would typically oversee approximately 20 front of house and 9 back of house team members.

Work Environment
Individual will need to be able to work in a fast-paced environment and have the ability to make changes as needed. The work environment will always dictate the need for the manager to be engaged. The environment can be in close quarters and be limited at times for mobility. The individual will have to function according to the surroundings.

Physical Demands

  • Work long shifts on their feet. Up to 8 to 10 hours a day

  • Ability to carry trays of food throughout the establishment and carry them upstairs if needed

  • Work in varied temperatures. Ability to adjust to working outside during all months of the year

Position Type/Expected Hours of Work
The candidate can be scheduled a varied schedule, potential of working 55 hours a week exists. The schedule will include weekends, nights, and holidays. The role will be scheduled 5 days a week, more may be needed as business dictates. There may be certain blackout dates needed. These dates may include holiday season when the events business is at its peak. Hours of operation are 7 days a week. Candidate may be scheduled between 7:00 am and 2:00 am.

The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that this job description is not designed to cover all activities, duties or responsibilities. 

Maintenance Technician

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Summary/Objective

The Maintenance Technician reports to the onsite Property Manager and is responsible for assisting with the day-to-day operations and building maintenance of the community for which they work. The Maintenance Technician must be resident-oriented with superb skills in dealing with residents, their families, and the public.  

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         Performing basic apartment maintenance and turns

·         Collaborating with other maintenance staff in handling after-hours emergency calls

·         Handling HVAC repairs and replacements

·         Managing plumbing and mid-level electrical repairs

·         Maintaining upkeep of the facility and grounds

·         Other duties as assigned by Property Manager

Competencies

·         Well-rounded background in all areas of HVAC-R

·         Special emphasis on water source heat pumps and a closed loop water system

·         Exceptional customer service skills

·         Ability to effectively troubleshoot and prioritize needs in a busy community

·         Strong collaboration skills with a team while being able to work independently with minimal direction

·         Understanding of the efficiency needed to work within a work order system with 24-hour turnaround time

Supervisory Responsibility

This position does not involve supervisory duties at this time.

Work Environment

Subject to outside elements, chemicals/fumes, small spaces, poor ventilation, dust and other elements.  

Physical Demands

Very Heavy Work

Will involve lifting upwards of 20 pounds daily and may exceed 100 pounds occasionally.

Position Type/Expected Hours of Work

Full Time Position with an average of 40 hours per week typically Monday-Friday with on-call emergency rotation responsibilities.

Travel Requirements

Some travel may be required to contribute to the success of communities within the New Forum portfolio. Training classes may be offered off campus and could require travel.

Required Education and Experience

·         High school diploma or equivalent

·         At least five years’ experience in multifamily property maintenance

·         EPA or similar industry-approved certification

The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that this job description is not designed to cover all activities, duties or responsibilities.  Activities duties and responsibilities may change at any time with or without notice.