General Manager

The General Manager is responsible for inspiring, coaching and developing each member of the team to grow to their full potential and to deliver "Outstanding Food and Service" to our guests. This position will set clear direction and expectations for every team member and must be an expert problem solver to overcome all obstacles. This leadership position is responsible for ensuring the proper execution of standards, service and product production by the team and set the example and tone for each shift. This position will be additionally responsible for all financial reporting and all day to day financial and asset management including but not limited to inventory, equipment and facilities. The General Manager sets the tone by creating an environment that thrives on a sense of excellence.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provides direction to the management and all hourly teammates in order to achieve restaurant goals

  • Assists in monitoring restaurant procedures associated with NC Health Department regulations to assure highest quality of food safety at all times

  • Assists in monitoring restaurant procedures associated with NC Alcohol Beverage Control regulations

  • Consistently reviews restaurant operations to identify any problems, concerns and opportunities for improvement

  • Creates a positive guest experience by delivering a high level of service and ensuring all team members engage in conversations with guests to understand their needs and exceed their expectations

  • Works with Executive Chef to source, create and produce consistently exceptional food that “wows” guests

  • Works with Bar Team to source, create and produce consistently exceptional beverages that wow our guests

  • Provides coaching and feedback to team members and assess performance on an ongoing basis

  • Manages and motivates team members through positive and respectful leadership

  • Consistently monitors and manages restaurant staffing levels to ensure team members are capable and professionally developed

  • Develops a rapport with guests and solicits guest feedback to understand needs of the guest and surrounding community

  • Generates sales growth by consistently delivering a positive guest experience and working with Executive Marketing Team in executing local restaurant marketing initiatives

  • Attains restaurant P&L goals, through a complete knowledge and management of daily expenses, awareness of variances and ability to initiate corrective actions

  • Controls labor, food and beverage costs through daily management and supervision

  • Maintains constant lines of communication with the restaurants leadership team to insure smooth operations and timely responses to our guest’s or the business’ needs

  • Monitor all financial transactions including but not limited to Accounts Payable, Accounts Receivable, Current Inventory and Payroll, that may occur during operations and work with Executive team to generate all necessary financial reporting

  • Maintains Facilities and Equipment by monitoring daily functions, cleaning regularly, keeping up with preventative maintenance and fixing simple issues when possible.

  • Generates Budget for upcoming fiscal year using current years financial reports and goals set by Executive Management

  • Performs other duties as directed

Competencies

  • Leadership, coaching and mentoring skills

  • Time management and organization skills

  • Must have thorough knowledge of NC Health Department food safety regulations & NC Alcohol Beverage Control laws

  • Team building skills

  • High Level Business and Accounting acumen

  • Ability to generate complex spreadsheets

  • Ability to effectively handle and manage confidential and sensitive information

  • Verbal and written communication skills

  • Ability to prioritize multiple ongoing projects in an effective and efficient manner

  • Must have a strong work ethic and accountability

  • Conflict management skills

  • Ability to formulate strategies and action plans to achieve results

  • Knowledge and ability to operate a Touch Screen POS System

Supervisory Responsibility

This position will directly supervise all positions within the business including but not limited to Assistant General Manager/Assistant Manager, Chef De Cuisine, Sous Chef, Line Cook, Dishwasher/Prep Cook, Host(ess), Server, Bartender and Food Runner. This position will assist Executive Chef in developing standards and expectations for all BOH positions.

Required Education and Experience

Bachelor’s Degree in Business, Restaurant Management or Applicable Field

Maintenance Technician

New_Forum_PMS329.jpg

Summary/Objective

The Maintenance Technician reports to the onsite Property Manager and is responsible for assisting with the day-to-day operations and building maintenance of the community for which they work. The Maintenance Technician must be resident-oriented with superb skills in dealing with residents, their families, and the public.  

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         Performing basic apartment maintenance and turns

·         Collaborating with other maintenance staff in handling after-hours emergency calls

·         Handling HVAC repairs and replacements

·         Managing plumbing and mid-level electrical repairs

·         Maintaining upkeep of the facility and grounds

·         Other duties as assigned by Property Manager

Competencies

·         Well-rounded background in all areas of HVAC-R

·         Special emphasis on water source heat pumps and a closed loop water system

·         Exceptional customer service skills

·         Ability to effectively troubleshoot and prioritize needs in a busy community

·         Strong collaboration skills with a team while being able to work independently with minimal direction

·         Understanding of the efficiency needed to work within a work order system with 24-hour turnaround time

Supervisory Responsibility

This position does not involve supervisory duties at this time.

Work Environment

Subject to outside elements, chemicals/fumes, small spaces, poor ventilation, dust and other elements.  

Physical Demands

Very Heavy Work

Will involve lifting upwards of 20 pounds daily and may exceed 100 pounds occasionally.

Position Type/Expected Hours of Work

Full Time Position with an average of 40 hours per week typically Monday-Friday with on-call emergency rotation responsibilities.

Travel Requirements

Some travel may be required to contribute to the success of communities within the New Forum portfolio. Training classes may be offered off campus and could require travel.

Required Education and Experience

·         High school diploma or equivalent

·         At least five years’ experience in multifamily property maintenance

·         EPA or similar industry-approved certification

The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that this job description is not designed to cover all activities, duties or responsibilities.  Activities duties and responsibilities may change at any time with or without notice.

Shift Manager

Piedmont Social House (PSH) is a full-service restaurant featuring Southern inspired cuisine & a vast selection of craft beer and cocktails. But our industrial-style social house and meeting space is more than just a restaurant. PSH includes 12-bowling lanes, six party & meeting spaces, billiards tables, ping pong tables, darts, shuffleboard and cornhole within the walls of our 23,000 square foot Southwest Charlotte location.

The Shift Manager assists the management team in cultivating a team environment that provides exceptional customer service by ensuring all of their team members perform at a consistently high level. The Shift Manager performs oversight of their hourly staff’s work and ensure it complies with company procedures and standards. A general understanding of how to manage the flow of business from a floor manager perspective is critical to this position, with an emphasis on guest interaction, floor supervision, and guest problem-solving.

Essential Functions

  • Supervises, trains and motivates employees

  • Assists in the operation of the control counter

  • Provides courteous and helpful customer service

  • Assists in preparation of schedules for hourly employees

  • Assists in facility opening and operations, opening and locking doors, counting money, using terminal cash register

  • Maintains a safe work environment for employees and customers alike

  • Performs other duties as assigned by management

Competencies

  • Ability to handle high pressure situations and make sound decisions

  • Working knowledge of POS systems

  • Ability to multitask, follow through and accomplish tasks in a timely manner

  • Teamwork-drive spirit with top-notch leadership skills

  • Unmatched communication skills

  • Thinks analytically and problem-solves

  • Excellent customer service skills

Required Education and Experience

  • Prior experience of at least 3-5 years in a similar role is preferred

  • Prior experience with HotSchedules is a plus

  • Minimum of three to five years of hospitality experience required

  • Experience in a bowling center is helpful

  • Prior experience working with a staff of 50 or more is a plus

  • Prior experience with daily cash handling required

Supervisory Responsibility
Staffing is subject to fluctuation, but the Floor/Shift Manager would typically oversee approximately 20 front of house and 9 back of house team members.

Work Environment
Individual will need to be able to work in a fast-paced environment and have the ability to make changes as needed. The work environment will always dictate the need for the manager to be engaged. The environment can be in close quarters and be limited at times for mobility. The individual will have to function according to the surroundings.

Physical Demands

  • Work long shifts on their feet. Up to 8 to 10 hours a day

  • Ability to carry trays of food throughout the establishment and carry them upstairs if needed

  • Work in varied temperatures. Ability to adjust to working outside during all months of the year

Position Type/Expected Hours of Work
The candidate can be scheduled a varied schedule, potential of working 55 hours a week exists. The schedule will include weekends, nights, and holidays. The role will be scheduled 5 days a week, more may be needed as business dictates. There may be certain blackout dates needed. These dates may include holiday season when the events business is at its peak. Hours of operation are 7 days a week. Candidate may be scheduled between 7:00 am and 2:00 am.

The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please note that this job description is not designed to cover all activities, duties or responsibilities. Activities duties and responsibilities may change at any time with or without notice.