Senior Living General Manager

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Based in Charlotte, New Forum is a real estate development, management and operating firm with a portfolio that includes office, retail, hotel, medical, multifamily and senior living. The company specializes in mixed-use communities that create a sense of place such as Ayrsley, a master-planned development in Steele Creek that includes more than two million square feet of office and retail space, four hotels, single-family homes, luxury apartments, restaurants and a 14-screen movie theater. For more information about New Forum visit www.newforum.net.

The General Manager is responsible for managing all areas of operation within our 276-unit senior living community in Pineville, NC. The General Manager should have proficiency in all aspects of administration. Overall operation of the community includes but it not limited to: hiring, training, budgeting, leasing, marketing, satisfaction of residents and their families, team member development, corporate compliance and timely reporting. This position is responsible for driving revenue via occupancy, food service, resident services and third-party service providers. Teamwork is at the heart of everything we do, and as such maintaining a good working relationship with co-workers, residents, vendors, and management is key to the General Manager role.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Responsible for the day-to-day operations of all revenue-generating departments of the community

  • Supervises and motivates employees in a way that maintains a highly functioning team environment where operating a “best in class” community is a universal goal

  • Liaises with department heads to ensure all staff is properly overseen and trained

  • Handles all resident and resident family concerns in a timely manner as they relate to the day-to-day operations of the community with particular regard to resident safety

  • Manages the community under Fair Housing guidelines in compliance with applicable government agencies

  • Strives to always achieve excellent ratings from the residents and their families by maintaining high customer satisfaction and well-being

  • Serves as the liaison between the residents and community resources, effectively communicating and encouraging the participation thereof

  • Works effectively and diplomatically with a variety of publics, including residents, Boards of Directors, community groups, government agencies, etc.

Leasing & Marketing

  • Responsible for the oversight and development of all leasing activities of the community including tours, follow-ups, mailing marketing materials, etc. with assistance from the Corporate Marketing team

  • Follows proper procedure related to tax credit guidelines

  • Works with Corporate personnel to develop and execute leasing, advertising and promotional activities to maintain unit occupancy goals

  • Ensures all documentation related to variance reports, certifications, lease renewals, and resident files are being accurately maintained at all times and published as needed within required deadlines

Financial

  • Prepares annual potential rental income report for budgeting purposes

  • Monitors budget compliance on a monthly basis, particularly related to income and payroll

  • Reviews and updates the budget variance report as submitted by Accounting

Community Relations

  • Hosts site visits, promotional events, activities and tours to increase customer awareness and visitation frequency

  • Liaises with staff to develop strategies for integrating volunteers (both resident volunteers and outside volunteers) into community programs

  • Networks outside of the community a minimum of five hours per month to increase community awareness

Competencies

  • Top notch hospitality and teamwork skills

  • Exceptional organizational and communication abilities

  • Advanced computer skills are a MUST; including Microsoft Excel and the ability to quickly learn new software and systems

  • Ability to manage growth in a complex, fast-paced environment

  • Ability to see both the big and little picture

  • Diligence in following up & following through

  • A broad understanding of federal and state laws related to the operation of a housing community

  • A knowledge of and special sensitivity to the needs of the aging

  • Financial knowledge including: budget preparation, cash flow management and financial reports analysis

  • Ability to effectively supervise staff members

  • Ability to work independently with limited direct supervision

Supervisory Responsibility

The General Manager will supervise all property staff with the assistance of the management team including the Activities Manager, Leasing Manager and Property Manager.

Required Education and Experience

  • High School diploma or equivalent required

  • Bachelor’s Degree in a related field, along with 3 years’ relevant experience -OR- a minimum or 5 years’ relevant experience in a related role

  • Excellent written and verbal communication skills

  • Prior supervisory experience

Preferred Education and Experience

  • College degree BA/BS, preferably in Business Administration, Hospital Administration, Hospitality or health-related field

  • Knowledge of Yardi or Jonas software is preferred, but not required

The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that this job description is not designed to cover all activities, duties or responsibilities. Activities duties and responsibilities may change at any time with or without notice.

Job Type: Full-time

Experience:

  • Senior Living: 1 year (Preferred)

  • Hospitality: 3 years (Preferred)

  • Yardi: 1 year (Preferred)

  • Supervisory: 3 years (Preferred)

Education:

  • Bachelor's (Preferred)

Additional Compensation:

  • Bonuses

Benefits offered:

  • Paid time off

  • Health insurance

  • Dental insurance

  • Retirement benefits or accounts

Maintenance Technician

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Summary/Objective

The Maintenance Technician reports to the onsite Property Manager and is responsible for assisting with the day-to-day operations and building maintenance of the community for which they work. The Maintenance Technician must be resident-oriented with superb skills in dealing with residents, their families, and the public.  

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         Performing basic apartment maintenance and turns

·         Collaborating with other maintenance staff in handling after-hours emergency calls

·         Handling HVAC repairs and replacements

·         Managing plumbing and mid-level electrical repairs

·         Maintaining upkeep of the facility and grounds

·         Other duties as assigned by Property Manager

Competencies

·         Well-rounded background in all areas of HVAC-R

·         Special emphasis on water source heat pumps and a closed loop water system

·         Exceptional customer service skills

·         Ability to effectively troubleshoot and prioritize needs in a busy community

·         Strong collaboration skills with a team while being able to work independently with minimal direction

·         Understanding of the efficiency needed to work within a work order system with 24-hour turnaround time

Supervisory Responsibility

This position does not involve supervisory duties at this time.

Work Environment

Subject to outside elements, chemicals/fumes, small spaces, poor ventilation, dust and other elements.  

Physical Demands

Very Heavy Work

Will involve lifting upwards of 20 pounds daily and may exceed 100 pounds occasionally.

Position Type/Expected Hours of Work

Full Time Position with an average of 40 hours per week typically Monday-Friday with on-call emergency rotation responsibilities.

Travel Requirements

Some travel may be required to contribute to the success of communities within the New Forum portfolio. Training classes may be offered off campus and could require travel.

Required Education and Experience

·         High school diploma or equivalent

·         At least five years’ experience in multifamily property maintenance

·         EPA or similar industry-approved certification

The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that this job description is not designed to cover all activities, duties or responsibilities.  Activities duties and responsibilities may change at any time with or without notice.

Assistant General Manager

Summary/Objective

The Assistant General Manager helps cultivate a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level. The Assistant General Manager assists the General Manager in all aspects of center operations and floor management, including entertainment, food, beverage, equipment, and property, to facilitate the fulfillment of financial goals and company initiatives. In the General Manager’s absence, the Assistant General Manager assumes responsibility for center operations. The Assistant General Manager must provide leadership and vision to the center staff in support of Piedmont Social House mission and values.

Essential Functions

·         Conducts regular and outside sales and promotional activities to institutions and businesses within the community

·         Supervises, trains and motivates employees

·         Assists in direction of counter control, maintenance and janitorial personnel

·         Assists in the preparation of financial records and handles center closing operations

·         Assists in the operation of the control counter

·         Provides courteous and helpful customer service

·         Prepares hourly payroll report

·         Prepares schedules for hourly employees

·         Conducts operations for physical inventories

·         Assists in facility opening and operations, opening and locking doors, counting money, using terminal cash register

·         Organizes and implements tournaments and learn-to-bowl programs

·         Orders stock and controls inventory

·         Maintains a safe work environment for employees and customers alike

·         Performs other duties as assigned by management

·         Attends weekly Key Manager meetings

·         Assists the event planning team with corporate parties, fundraisers, birthday parties, and other special events at the center

·         Involved in holding team members to standard and disciplining as needed

·         Other responsibilities as assigned

Competencies

·         Ability to handle high pressure situations and make sound decisions

·         Intermediate to advanced knowledge of Microsoft Word and Excel

·         Knowledge of business building tactics

·         Ability to think strategically to remain competitive

·         Ability to multitask, follow through and accomplish tasks in a timely manner

·         Teamwork-drive spirit with top-notch leadership skills

·         Unmatched communication skills

·         Ability to present during meetings

·         Thinks analytically and problem-solve

·         Excellent customer service skills

·         Takes initiative with projects and tasks

·         Strong conflict management skills

Supervisory Responsibility

The AGM reports directly to the General Manager. They help assist the General Manager with leading and coaching the Service Manager and the Bar Manager. They oversee a staff of 70 or more team members. Motivates and leads the team to accomplish company desired results.

Required Education and Experience

·         Bachelor degree in Hospitality, Business Administration or a related field preferred

·         Minimum of three to five years of hospitality experience required

·         Experience in a bowling center is helpful

·         Prior experience working with a staff of 50 or more is a plus

·         One year of Assistant General Manager or General Manager experience preferred

·         Experience in staffing and on-boarding a plus

·         Prior experience with daily cash handling required

Work Environment

Individual will need to be able to work in a face paced environment and have the ability to make changes as needed. The work environment will always dictate the need for the manager to be engaged. The environment can be in close quarters and be limited at times for mobility. The individual will have to function according to the surroundings.

Physical Demands

·         Work long shifts on their feet. Up to 8 to 10 hours a day

·         Ability to lift kegs up to 165 pounds, bending and lifting to stock coolers is needed

·         Ability to carry trays of food throughout the establishment and carry them upstairs if needed

·         Work in varied temperatures. Ability to adjust to working outside during all months of the year 

Position Type/Expected Hours of Work

The candidate can be scheduled a varied schedule, potential of working 55 hours a week exists. The AGM schedule will include weekends, nights, and holidays. The role will be scheduled 5 days a week, more may be needed as business dictates. There may be certain blackout dates needed. These dates may include holiday season when the events business is at its peak. Hours of operation are 7 days a week. Candidate may be scheduled between 7:00 am and 2:00 am.

Travel Requirements

Limited travel is expected. Some may be required to pick up needed product or items for the establishment.

The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that this job description is not designed to cover all activities, duties or responsibilities.  Activities duties and responsibilities may change at any time with or without notice.